Responsible for planning, designing, installing, testing & implementing systems in accordance to specifications & service level.
Plan, design, install, test & implement systems in accordance to specifications & service level.
Manage systems changes through established change request process & provide status reports to the relevant parties.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
Provide timely status updates to relevant parties.
Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties.
Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
Provide systems related technical advice to customers or project team.
Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable.
Manage budget, resources and schedule for system implementation /operation activities
Established facility management standards/best practices to ensure operation consistency across project/facility management teams
Proven working experience in the above fields including installing, configuring and troubleshooting Microsoft Windows & Redhat Linux based environments
Familiarity with administration, performance tuning, and system monitoring.
Familiarity with Backup/Restore procedures along with disaster recovery plan
Good to have ITIL Foundation certification
Current understanding of best practices regarding system security measures
Ability to work together with teams from several departments to facilitate the orderly execution of a proposed project plan
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Skills & Competencies
Number of Vacancies:5
Minimum Years of Experience:4